First time install

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    Support Files

    These are files that are downloaded on first running the software, that are required for the software to run

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    Why does some antivirus softwares give false positives when i run the software?

    Due to the protection system we use it may necessary for you to whitelist the software before you run it. The antivirus can not check our files due to the protection system / licensing we use.We can however assure you that this is a false positive and all our software is clean.Please whitelist the software, unzip it again and you should be fine. SEE BOTTOM OF THIS PAGE ON WHITELISTING

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    Smartscreen on Windows 7 and later

    Smartscreen can have some issues with some software so its advised to disable smartscreen if you have any issues

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    Firewalls

    With strict firewall settings it could block parts of a software for running. Try disabling your firewall if you have any issues

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    Why cant i register my software

    Once you download your software you must first unzip it into its own folder. If you do not unzip the software but instead try to run it from the zip file the registration process will fail.If you have tried to run it form the zip file alredy then you must download it again then unzip it and run it and register it again.If this does not work then please whitelist the application / software in your firewall / antivirus software and then repeat the steps above. If you have a problem please submit a ticket.

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    Does the software work on a Mac

    Sorry, but this software is for a PC running a windows operating system. But, you can run Windows software on a Mac by installing the free VirtualBox virtualisation software, and then install a copy of Windows inside the VirtualBox software on your Mac. There are several videos on YouTube that show how this can be done.

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    Does the software run on windows XP

    The software will not run properly on windows XP since windows stopped supporting that OS. We suggest to upgrade your OS to windows 7,8.1 or 10.

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    Does the software come with updates

    Yes! Although unless specified as lifetime updates, all software comes with 12 months of updates

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    How Many Computers Does My License Allow To Use

    All software comes with a Single pc license, unless otherwise stated on the offer/sales page

Start Norton 360.

Click Settings.

Click Antivirus.

On the Scans and Risks tab, under Exclusion/Low Risks, click Configure next to Scan Exclusions.

Under Scan Exclusions, click Add.

Browse and select the disk drive or folder or file you would like to exclude and click OK.

If you want to include subfolders within the folder, check Include Subfolders.

Click OK.

Under Real Time Protection Exclusions, click Add.

Browse and select the disk drive or folder or file you would like to exclude and click OK.

If you want to include subfolders within the folder, check Include Subfolders.

Click OK.

In the Scan Exclusions window, click Apply > OK.

In the Settings window, click Apply > Close.

Update

A client was so kind to add this for us, he was using Norton 2012

“Just in case anyone else gets this issue with Norton 2012, there were two areas that Norton blocks: botrun.exe and csc.exe. The botrun.exe problem can be resolved by creating an exclusion for Sonar for the folder that the the software executable file resides.

In addition to this, you need to make an exclusion in the anti-virus section for csc.exe. This isn’t one of your files but it is the C Sharp Controller (from what I can gather). It appears to be called by your program and Norton parcels that up with botrun and quarantines it.

Everything is working fine now I have added both of those exclusions.”